This guide covers the cancellation of payments and salaries electronically from Netvisor or manually through the bank. It also addresses the cancellation and management of earning payment reports.
Contact the bank
You can view the material and resubmit it for payment by selecting Purchases > Invoicing > Open purchase invoices.
If a payment or bank transfer sent to the bank needs to be canceled, first contact your bank, unless it is Nordea or Osuuspankki, to which you can send an electronic cancellation request from Netvisor.
Ask the bank to cancel the payment.
Follow the bank’s instructions and make sure that the bank confirms the cancellation of the material.
When the bank informs you that the cancellation of the material has been successful, if necessary, resubmit the material for payment via the Open purchase invoices view.
The payment due date and payment date affect whether the cancellation can be completed successfully. If the payment due date is the same as the payment date, the material may not be canceled in time. Payments with a future due date can usually be canceled, but practices vary by bank.
The type of payment material affects whether the electronic cancellation request can be processed by the bank and the payment successfully canceled (for example, an electronic cancellation request for salary material must be sent to the bank at least two business days before the salary payment date).
Netvisor support will guide you through the cancellation process. In some cases, user actions are required.
Deleting an invoice or bank transfer from Netvisor does not remove the payment from the bank.
Confirm the payment processing schedule with the bank: Bank contact information and payment runs
Electronic cancellation of payment from Netvisor (Nordea and Osuuspankki)
If the company uses Nordea or Osuuspankki banking services and connection, through which the sending of electronic cancellation requests for payments is possible, payments for purchase invoices and bank transfers can be canceled directly in the banking view by selecting Purchases > Payments > Banking view.
Make sure that the company has agreed on the cancellation of payments with the bank in the payments traffic contract.
Make sure that in the Sales and purchase ledgers rights view the user has the rights "Payer of purchase invoices and salaries" and "Payer of bank transfers".
Note that with Osuuspankki, cancellation is not possible electronically if the invoices were originally paid in bulk.
Note! For Osuuspankki, a machine-readable cancellation request cannot be sent for payment material where the payment date and due date are the same day. In this case, the payment must be canceled by calling Osuuspankki. A machine-readable cancellation request cannot be sent for foreign currency payments made through Osuuspankki either. This specifically concerns payments routed outside SEPA, and in these cases, the cancellation request must be made by phone directly through the bank.
If multiple payment materials (purchase invoice or bank transfer) were originally paid at once with the same payment batch, the cancellation can be done for an individual material. But if it is salary material, an individual material cannot be canceled, as the cancellation applies to the entire sent salary batch.
1. Cancel payment material from the bank {#1-Peruuta-maksuaineisto-pankista}
You can cancel the payment material from the bank in the banking view Purchases > Payments > Banking view.
Go to the Sepa payments heading.
Select the bank account link whose transactions you want to browse.
Find the payment row to be canceled.
Click the "Cancel payment order from the bank" link at the end of the payment row to be canceled.
The cancellation of the payment is possible if the payment’s due date is in the future. If the payment’s due date is the current day, the success of the cancellation depends on whether the bank has already processed the payment material. For example, payments are continuously sent from Netvisor to Nordea and are processed by the bank all the time, so the cancellation of the payment may not be done in time if the payment to be canceled has already been processed by the bank.
When the payment cancellation request has been sent, the status of the payment in the banking view changes to "Payment order cancellation sent to the bank, awaiting acknowledgement" (see image below, point 1). This status is visible until the bank has processed the cancellation message. This can take up to an hour.
2. Remove incorrect payment {#2-Poista-virheellinen-maksu}
When the payment material cancellation request has been successfully processed by the bank and the information has been received in Netvisor, the status of the payment changes to "Payment order canceled by the user".
Find the canceled payment in the banking view with the status "Payment order canceled by the user".
Click the "Remove incorrect payment" (2) link for that payment. You can also find the link in the view that opens via the account number.
Removing the payment will remove the invoice from the payment service status. Other payments on the invoice affect the status to which the invoice returns. Normal bank transfers return to the unsent status after removing the incorrect payment. Tax transfers are removed and must be created again.
Payment order cancellation failed
If the payment cancellation fails, it is indicated by the text "Payment order cancellation failed", and in this case, the payment is debited from the bank account.
The reason for the cancellation failure is usually one of the following:
A) The payment cancellation message was sent on the payment’s due date, and the cancellation message arrives at the bank so late that the payment has already been debited from the account.
B) The bank’s payments traffic contract lacks an agreement on cancellation material.
Manual cancellation of payment material
You can handle payments made through other banks by opening the purchase invoice and its payment information.
If the payment was made through a bank other than Osuuspankki or Nordea, the cancellation is done by calling the bank and requesting the cancellation of the payment from there.
In this case, there will be no information in Netvisor that the payment has been canceled, and the invoice will not be removed from the payment service status.
Note! If the bank transfer payment is canceled by calling the bank, the bank transfers remain in the payment service status and cannot be removed.
You can cancel the payment material in Netvisor via the purchase invoice.
Open the purchase invoice.
Select the purchase invoice functions.
Select the "Show payments" function.
Select the "Cancel payment from the bank" function at the end of the row of the payment to be canceled.
Remember to cancel the payment from the bank first. If you pay the invoice again from Netvisor without the bank having canceled the original payment, it will result in a double payment.
In this case, the view below opens. You must select "I have already called the bank and received confirmation of the payment cancellation".
Press the "Confirm payment as canceled" button.
When you confirm the payment as canceled, the payment appears in the invoice processing history as manually canceled.
Bank transfers cannot be manually canceled, they remain in the payment service status.
Cancellation of salary material
Electronic cancellation of salary material through Netvisor is possible if the salaries have been paid from a Nordea or Osuuspankki account. For other banks, the salary material is canceled by calling the bank directly.
Cancel the payment order before you return the salary batch to payroll.
NOTE! Salary material is often taken into processing by the bank and debited from the account already one business day before the salary payment date.
The electronic cancellation request for salary material must be sent to the bank at least two (2) business days before the salary payment date.
If there are less than two business days until the salary payment date and the salary material needs to be canceled, contact the bank directly to cancel the salary material.
Proceed as follows:
Go to Purchases > Payments > Banking view.
Click the bank account number under the "Salaries (Recurring payments)" heading from which the salaries were paid.
Send the cancellation message to the bank with the link "Cancel payment order from the bank" (see image below, point 1).
Wait for the payment order to be successfully confirmed as canceled. The confirmation comes from the bank and it may take a moment to update in Netvisor. Receiving a successful cancellation acknowledgement is important to ensure that payments are not debited from the account and that the bank has been able to process the cancellation request successfully.
Remove the salary material from payment by clicking the link "Return salary batch to payroll" (2).
If multiple salary payment orders have been sent on the same day and the desired transaction row to be canceled does not have the "Cancel payment order from the bank" function visible, the Sales and purchase ledgers user rights are insufficient.
Make sure that there are sufficient rights so that you can cancel payment orders other than just the most recently transferred one within the salary payment date.
See detailed instructions: Sales and purchase ledgers payment rights
The canceled salary batch goes to unpaid payslips in the payroll process.
You can edit the payslips by returning them step by step backward and then, if necessary, resubmit them for payment or mark them as paid. If a voucher has already been created from the payroll, it is not automatically invalidated in the cancellation process.
Earning payment reports and cancellation
Whenever payslips are returned to the payroll process after the transfer to payment, the generated earning payment reports must be considered. The handling depends on the stage at which the cancellation or return is done.
See the action instructions intended for the situation below.
1. Earning payment reports "Sent" {#1-Palkkatietoilmoitukset-Lhetetty}
The cancellation of salaries and return to the payroll process occurs already at the stage when the earning payment reports are still "Sent" status.
In this case, the "Return salary batch to payroll" functionality gives the following notification:
This means that if changes are made to the payslips in the payroll process and they are resubmitted for payment, the previous earning payment reports remain valid with the old information and continue their journey to the income register (even though the payment button says "Pay and send earning payment reports").
Follow the earning payment reports until their status changes to either "In the income register" or "Rejected".
When the status has been updated, process the reports correctly by selecting Salaries > Payroll > Earning payment reports > Show notification > Create corrective/replacement notification > make manual adjustments to match the newly created payslips > Send.
2. Earning payment reports "In the income register" {#2-Palkkatietoilmoitukset-Tulorekisteriss}
The cancellation of salaries and return to the payroll process occurs only at the stage when the earning payment reports are already "In the income register" status.
In this case, the "Return salary batch to payroll" functionality gives the following notification:
This means that the earning payment reports of the canceled salaries are invalidated from the income register.
Resubmit the salaries for payment or mark them as paid.
Send the earning payment reports to the income register by selecting Salaries > Payroll > Earning payment reports > Show notification > Do for the notification > Create replacement notification > Send.
3. Earning payment reports "Rejected" {#3-Palkkatietoilmoitukset-Hyltty}
The cancellation of salaries and return to the payroll process occurs only at the stage when the earning payment reports are already "Rejected" status.
In this case, the "Return salary batch to payroll" functionality gives the following notification:
This means that the earning payment reports of the canceled salaries have contained errors and they have been rejected. When you resubmit the salaries for payment, no new earning payment reports are sent (even though the payment button says "Pay and send earning payment reports").
Open the rejected earning payment report by selecting Salaries > Payroll > Earning payment reports > Show notification > Do for the notification > Correct the notification > edit the information manually > Send.
Edit the report information to match the payslips that have been resubmitted for payment.
Send the corrected report to the income register.
If the notifications are "Unsent" status, first send them to the income register and then make the necessary changes to them and send them again.
If the notifications are "Marked as delivered" status, first change the status of the notifications to "Mark as unsent", send them to the income register and then make the necessary changes to them and send them again.
If the payment is canceled or rejected by the bank, for example, due to a bank error, a separate error notification is sent to the user. The user must go to the banking view to return the salary batch to payroll.
We recommend that you wait until the salary batch is returned to the payroll process only when the status of the earning payment reports formed from them has been confirmed in Netvisor as "In the income register".
In this case, the return sends invalidation requests to the income register during the return process.
Always check the correctness of the content of the earning payment reports in Netvisor and, if necessary, in the electronic service of the income register.
Frequently asked questions
How do I cancel a payment sent to the bank if Nordea or Osuuspankki is not in use?
Contact your own bank and request the cancellation of the payment. When the bank has confirmed the cancellation, handle the payment in Netvisor according to the instructions in the "Manual cancellation of payment material" section. Note that bank transfers remain in the payment service status and cannot be removed from Netvisor.How do I cancel a payment electronically from Netvisor via Nordea or Osuuspankki?
Open Purchases > Payments > Banking view, select the correct bank account and click "Cancel payment order from the bank" on the row of the payment to be canceled. Wait for the bank’s acknowledgement and then remove the incorrect payment with the "Remove incorrect payment" link.Why do I get the notification "Payment order cancellation failed"?
The cancellation usually fails if the cancellation message arrives at the bank only after the payment has already been debited from the account, or if the bank’s payments traffic contract lacks an agreement on cancellation material. In this case, the payment is debited from the bank account.How do I cancel salary material in Netvisor?
Open Purchases > Payments > Banking view, select the correct bank account under the "Salaries (Recurring payments)" heading, send the cancellation message with the "Cancel payment order from the bank" link, wait for a successful acknowledgement and finally click "Return salary batch to payroll".How should I handle earning payment reports when I cancel salaries?
The procedure depends on the status of the earning payment reports ("Sent", "In the income register" or "Rejected"). Handle the reports according to the "Earning payment reports and cancellation" section by creating a corrective or replacement report or correcting a rejected report and sending it again to the income register.Can I cancel bank transfers manually in Netvisor?
You cannot cancel bank transfers manually in Netvisor. Bank transfers remain in the payment service status even if you cancel the payment through the bank.How should I proceed if a salary batch has ended up in an error and I do not want to return the salary batch to payroll?
If you do not need to return the salary batch to payroll, please contact customer service.
Keywords: cancellation of payments, cancellation
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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