This guide covers the most common situations related to billing, contract management, and company changes, such as mergers, in the Netvisor service. Users are guided in payment allocation, changing service packages, termination processes, and practices related to collection and payment plans.
What will I be charged?
Check the charging criteria collectively from the section Charging criteria. You can also ask more detailed questions from Vispertti, which can be found from the speech bubble icon at the bottom right of the page.
Search for additional information about the functionality of the Netvisor service using the Search function. Here you can find the guide for the Netvisor company and user menu: Navigating the interface.
In case of a complaint, contact Netvisor's billing team directly.
What period does the invoice cover?
The period that the invoice covers can be found in the "our reference" field on the Netvisor service invoice.
I received two invoices with the same invoice number?
The original Netvisor service invoice and the payment reminder we send use the same invoice number and therefore appear as separate invoices in the ledger, even though it is most likely just one invoice.
Please check whether this is the case. If it is something else, you can contact billing and we will investigate the matter in more detail.
I paid the invoice twice, what do I do?
The overpayment on the invoice is automatically allocated to future Netvisor service invoices. This does not require any action from you. However, if you have paid the overpayment on your last invoice and no new invoices will be issued, proceed as follows for a refund:
Obtain an official confirmation letter from the bank or take a screenshot of the top of the account statement.
Ensure that the document shows the official bank details, company information, and bank account number.
Submit the confirmation to Netvisor so that we can ensure the funds are returned to the correct contract partner.
Confirmation of the ownership of the reported account number is required with each refund request to ensure responsible operations and asset protection.
When will the turnover class be updated?
Note that according to the general terms of agreement, customer-specific turnover classes are reviewed annually after the confirmation of the financial statements. Changes to the charges are made from the time Visma receives information about the new confirmed revenue. The turnover class can be updated at the customer's request based on the approved financial statements. Reporting revenue is your responsibility.
How can I change the service package?
You can change the service package and edit the additional services in use in the Netvisor Store. Here you can find more detailed instructions: Netvisor Store.
How do I cancel the Netvisor service?
You can terminate the Netvisor service contract in Netvisor Store > Service management > Terminate Netvisor service agreement.
Ensure you have user administrator rights to make the termination.
Open Netvisor Store from the upper right corner of the interface.
Go to the page that opens from the "Service management" button.
Press the "Terminate Netvisor service agreement" button and follow the instructions. Please note that the company itself is responsible for the statutory retention of the material.
Read more about termination and its steps here: Termination of Netvisor service contract.
How can I arrange a payment plan for my invoice?
Proceed as follows depending on the invoice status:
Contact Netvisor's billing team to arrange a payment plan before the invoice due date.
Agree on the payment time directly with Visma Amili Oy's collection service if the invoice due date has already passed and the invoice has been transferred to collection.
I received a collection letter, what do I do?
For matters related to collection, contact Netvisor's billing team. We handle complaints regarding the content of the invoice and your order, and if necessary, provide copies of the original invoices. You can also contact collection agency Visma Amili directly.
My company has merged with another company, what do I do?
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If two or more companies using Netvisor merge with each other:
Read detailed instructions for mergers here.
Notify the Netvisor billing team of the changed billing details. Please also state how you want to proceed regarding the merged company and whether invoices need to be redirected to the new company.
How does the accounting office's rebilling work?
You can find instructions for starting the accounting office's rebilling here: Accounting office rebilling
Keywords: billing, overpayment, service package, termination, payment plan, collection, merger, turnover class, Netvisor Store, refund
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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