We have noticed that bank error feedback may not have been successfully received in Netvisor. The issue is being investigated and we aim to have it fixed as soon as possible. If the payment due date has passed and the transaction is not visible on the statement, please check the matter and any possible reason for the error with your bank and then resubmit the payments.
We apologize for any inconvenience caused by this issue. Here are the contact details of different banks for verification: https://support.netvisor.fi/fi/articles/766483-pankkien-yhteystiedot-ja-maksuajot
Update 24.10. at 14:25
Contrary to the previous update, payment refunds that remained unprocessed during the disruption will appear in Netvisor on 24 October 2025. This may appear so that payments already completed receive an error notification, for example a cancellation failure.
Update 21.10. at 9:30
The situation has been resolved, but unfortunately the missing payment refunds cannot be added to the system retroactively. So if a payment has remained in payment service status, please check the status of the payment with your bank and resubmit the invoice for payment. If this concerns tax transfers that should be generated again, please contact our support so that we can set the bank transfers in payment service status to error, allowing them to be reprocessed.
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We have noticed that error notifications from banks may not be arriving successfully in Netvisor. The issue is being investigated and we aim to fix it as soon as possible. If the payment due date has passed and the transaction does not appear on your statement, please check with your bank to find out the possible cause of the error and then resubmit the payments.
We apologize for any inconvenience caused by this issue. Here are the contact details for various banks to verify the issue:
Update 24.10. at 14:25
Unlike the previous update, payment refunds that remained unprocessed during the outage will appear in Netvisor on October 24, 2025. This may occur in the form of an error message for payments that have already been made, e.g., a cancellation failure.
Update 21.10. at 9:30
The situation has been fixed, but unfortunately, missing payment confirmations cannot be added to the system retroactively. So, if a payment is still in the payment service status, please check the payment status with your bank and resubmit the invoice for payment. If you have tax transfers that need to be re-created, please contact our support team so that we can mark the transfers in payment service status as errors and have them reprocessed.
This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.