This guide provides information about the Netvisor support portal. By registering for the support portal, you can submit a support request and track the processing of your support requests at a glance. Registration is quick.
CONTENTS
Open the support portal at: http://support.netvisor.fi and click "Log in to support" at the top of the page.
Registering for the support portal
Click "Register for our service".
Enter your name, email address, and confirm by clicking "I am not a robot".
Click "Register". You will receive a confirmation of registration in your browser.
Log in to your email and open the email sent by the Netvisor support portal. Complete the registration by clicking the link you received in the email. After this, you can set your password.
Email is already in use
If you have already been in contact with Netvisor support using your email address, you may receive the above error even if you have never logged into the support pages. You can activate your user by returning to the previous page and clicking "Forgot your password?". You will then receive an email with instructions to set a new password.
Logging into the support portal
Log in to the Netvisor support portal by opening: http://support.netvisor.fi and click "Log in to support" at the top of the page. You can create a new support request by clicking the "New support request" button.
New support request from the support portal
Creating a new support request is quick and easy through the support portal. Once you have selected the topic area your issue concerns, you can check what information is good to fill in for your support request by hovering over the headings on the right. Providing as much detailed information as possible about your issue speeds up the processing of the support request.
After logging in, by clicking the arrow button next to your name, you can view your own support requests from the "My activities" section, edit your profile by selecting "Edit profile", and log out of the service.
Viewing your support requests in the support portal
The "My activities" view opens all your open or pending support requests. You can choose which status tickets you want to browse from the dropdown menu.
You can create a new support request by clicking the "Create new support request" link. A copy of the new support request will be sent to your email. You can edit and send additional information to your support request by opening it from your activities.
Editing your profile
In profile editing, you can change your password and edit your personal information. You can add a phone number, a picture, and other details to your account.
Changing email address
The security of our customers is very important to us in customer service, so for security reasons, we do not change email addresses for users. When the email address changes, the user must create a new account. A new account can be created, for example, by logging in or contacting customer service with the new email address.
keywords: support request, support portal, customer service
This article has been translated using an AI-based translation tool.
Did you find it helpful? Yes No
Send feedback