Check Community's important announcements to see if there are any notifications about general login issues.

If there is no general issue, follow the instructions below depending on the situation.

Two-factor authentication

If you receive a notification that you are logging into Netvisor from a new IP address and the one-time confirmation code does not arrive due to an incorrect phone number, proceed as follows:

  1. Ask the user administrator of your company's Netvisor environment to update your communication phone number in Netvisor so that the six-digit confirmation code is sent to the correct number. This can be done in Netvisor from the basic menu that opens from the company name > Users and roles > select the desired user > Edit user personal information > Communication tab > set the phone number and save. You can set the email yourself, but the phone number can be set by the user administrator.
  2. Correct your communication address and add the communication email address for yourself once you have logged into Netvisor. This can be done from the top right corner of the browser version under your name > My basic settings > Communication tab.

Incorrect default company

If you receive an error message when logging in stating "There is a problem with access rights, contact your accounting office," this refers to an incorrect default company. If a user's access to their default company is removed, they cannot log into any other company, even if they have rights to them. In this case, respond to this message.

Logging into Netvisor's browser version with online banking credentials/mobile certificate

If you attempt to log into Netvisor's browser version with online banking credentials/mobile certificate and receive an error message:

  1. Try logging into another service requiring strong authentication, such as OmaVero
  2. Ensure with the company's administrator that you have an active user account in the company's Netvisor user listing. If you are only added to the employee listing, logging into the browser version will not be possible.
  3. If you can log into Netvisor's mobile version with online banking credentials but not the browser version, this usually indicates that you do not have an active user account for the browser version. The company itself is always responsible for access rights and their changes.

Logging into Netvisor Mobile application

If you receive an error message when logging into the Netvisor mobile application, proceed as follows:

  1. Check from your device's app store if you have the latest version of the application downloaded.
  2. If logging in is still unsuccessful after the update, try deleting the application from your device and downloading it again.
  3. Authenticate in the application and try logging in again.

Please note that the minimum requirements for the Netvisor mobile application regarding device operating systems are Android 12 and iOS 16.

If you still cannot log into the mobile application after these actions, please respond to this message and describe the error situation and error identifier as accurately as possible, along with device information: brand, model, operating system version, and application version.

Logging into Netvisor's browser version with Mobile application

If scanning the QR code is unsuccessful, it is usually because the application has not been granted permission to use the camera. Please check your phone's settings.

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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