This guide explains how to record payments when a customer has paid both a credit note and an invoice in a bundle, and the transactions appear on the bank statement as a normal deposit.
There are two ways to record the payments.
Method 1: Match the credit note in the bundle to the invoice through the credit note matching process. This way, the invoice will remain open for the amount the customer has actually paid into the account. Then, record a new sales payment from the bank statement through the bank statement editing view (using the add new sales payment button) for the invoice, with the amount and for the transaction that the customer has actually paid into the account.
Method 2: Record manual payments for both the credit note and the invoice, and link the resulting vouchers to the transaction breakdown lines on the bank statement. The credit note payment is recorded as if it were paid to the customer in cash, and the invoice amount is recorded as if it were fully received into the account. This way, the bank account balance remains accurate.
Keywords: Credit note, invoice, bank statement processing, bundle, payment
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