This guide explains what a default company is, how it affects a user's Netvisor experience and rights, and how issues related to the default company can be resolved with customer support.
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Default Company
The default company is the company to which the user was originally registered in Netvisor. Users' default company can be seen in the Users and Roles listing under the default company column. If the user's default company shows as ***, it means that the user's default company is a company to which they do not have access rights.
If a user's rights to their default company are removed, they cannot log into any other company, even if they have rights to them. If logging in is blocked due to the default company, a pop-up window will appear the next time the user logs into Netvisor, allowing them to select a new default company. If the user does not see a pop-up window to select a new default company, Netvisor support can make the change. Users cannot change other users' default companies.
If the user can log in but needs to change the default company, for example, to a new employer company, please contact Netvisor customer support. Also, if the former default company was an accounting firm, the default company must be changed through support.
What does the default company affect?
Chat
Chat is available in your default company. More information on the page Netvisor Chat
eScan
If the email address is saved in the user's system communication information, the eScan material submission is directed to the user's default company. More information in the guide eScan - Importing material via email
The user's email address can also be added to the "eScan material import email addresses" view by another user, but the adder must have the same default company as the user of the email address. More information in the guide Why can't I add an email address to eScan material import email addresses?
Signing the Financial Statements
If the Financial Statements Executor field is left empty, the default company of the person who executed the financial statements will appear in the field. By manually typing in the field, the desired text can be displayed on the balance sheet book. More information in the guide Financial Statement Settings
Auditors in Netvisor
The default company for auditors should be Netvisor Auditors, so that the auditor can later be added to other companies as an auditor without issues. If after adding the auditor, the default company is something other than Netvisor Auditors, please contact Netvisor customer support for default company correction. The temporary nature of access rights also serves as the basis for charging the auditor authorization if the auditor's default company is "Netvisor Auditors". More information in the guide Auditor and Tax Inspector Access Rights
Frequently Asked Questions
How is the default company defined for a user?
The default company is the company to which the user is first registered in Netvisor.
What to do if the default company prevents logging in?
The user can get a new default company through a pop-up window or contact customer support.
Is it possible to change another user's default company?
No, changing the default company can only be done with the assistance of customer support.
Keywords: Netvisor, default company, login, customer support, eScan, auditor, access rights
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