This guide covers the process of handling payments that have encountered errors through the bank transaction view. Errors are corrected on a case-by-case basis. The guide provides instructions on how to reprocess erroneous payments, bank transfers, tax transfers, pay, payroll settlements, and travel expense reports.

CONTENTS

Bank and invoice transaction monitoring view

You can handle payments that have encountered errors by selecting Purchases > Payments > Bank transaction view.

Payment material encounters errors when the bank does not accept the payment material. The sender of the material is notified of the error by email and text message to the contact details entered in the user's own system information. Errors are displayed in red in the bank and invoice transaction monitoring view. The error feedback and any additional specification in parentheses indicate the reason for the payment error. The bank and invoice transaction monitoring view shows the status of erroneous payments and the error messages.

Always contact the bank to check the status of the payment and to determine the cause of the error.

Handling payments that have encountered errors

You can handle payment material that has encountered errors in the bank transaction view and reprocess it for payment. Below are instructions for different payment types.

Erroneous payments of purchase invoices

Proceed as follows when the payment of a purchase invoice has encountered an error:

  1. Open Purchases > Payments > Bank transaction view.
  2. Search for the erroneous payment related to the purchase invoice.
  3. Click the "Remove erroneous payment" link for the erroneous payment (see image above).
  4. Go to the purchase invoice payment view that opens after clicking the link. In this view, the relevant purchase invoice is selected for payment.
  5. Reprocess the purchase invoice for payment from the payment view.

If multiple payments have encountered errors, proceed as follows:

  1. Open Purchases > Payments > Bank transaction view.
  2. Remove all erroneous payments by clicking the "Remove erroneous payment" link separately for each erroneous payment. There is no mass tool for this, so payments that have encountered errors must be removed individually.
  3. Then open the Purchases > Accounts payable > Open purchase invoices view.
  4. Select the desired invoices and reprocess them for payment with corrected information through the "Open purchase invoices" view.

Erroneous payments of bank transfers

Erroneous payments of bank transfers are handled in the bank transaction view. Proceed as follows:

  1. Open Purchases > Payments > Bank transaction view.
  2. Search for the bank transfer that has encountered an error.
  3. Click the "Remove erroneous payment" link for the bank transfer.
  4. Go to the view that opens, where you can create a new bank transfer.
  5. If necessary, go to open and paid bank transfers by selecting Purchases > Bank transfers > Open and paid bank transfers.

The Open and paid bank transfers view contains the bank transfer that has encountered an error as follows:

  • The bank transfer moves under the "Ready for payment" or "Unapproved" heading.
  • The bank transfer can be deleted.
  • The bank transfer can be edited.
  • The bank transfer can be copied.

Erroneous payments of tax transfers

Tax transfers that have encountered errors are handled in the bank transaction view and recreated. Proceed as follows:

  1. Open Purchases > Payments > Bank transaction view.
  2. Search for the tax transfer that has encountered an error.
  3. Click the "Remove erroneous payment" link for the tax transfer.
  4. Then open the Financial management > Company obligations > Self-assessed taxes view.
  5. Recreate the tax transfer through the "Self-assessed taxes" view.

Erroneous payments of pay

Pay that has encountered errors is removed from the bank transaction view and returned to the payroll process. Proceed as follows:

  1. Open Purchases > Payments > Bank transaction view.
  2. Search for the "Salaries (Recurring payments)" heading.
  3. Click the bank account under the heading.
  4. Go to the detailed breakdown that opens after clicking the bank account.
  5. Click the "Return salary batch to payroll" button.

The "Return salary batch to payroll" button removes the payment that has encountered an error from the bank transaction view. The payslips return to the payroll process for handling.

Whenever payslips are returned to the payroll process after being transferred for payment, the generated earning payment reports must be considered. There are more detailed instructions on handling earning payment reports in the following user guide: This user guide.

If a voucher has already been created from the payroll, it is not automatically invalidated in the cancellation process.

Erroneous payments of payroll settlements

Payroll settlements that have encountered errors are handled in the bank transaction view in the same way as other erroneous payments. If the settlement has remained in the "Erroneous" status and is visible in the bank transaction view, proceed as follows:

  1. Open Purchases > Payments > Bank transaction view and search for the erroneous membership fee settlement.
  2. Select the payment in question and click the "Remove erroneous payment" link.
  3. Wait for the settlement to return to the settlement view as unpaid. Delete the settlement from the settlement view and, if necessary, create a new settlement with the correct amounts using the settlement creation function.

Erroneous payments of travel expense reports

Travel expense reports that have encountered errors are removed from the bank transaction view and reprocessed for payment. Proceed as follows:

  1. Open Purchases > Payments > Bank transaction view.
  2. Search for the "Travel" heading.
  3. Click the bank account under the heading.
  4. Go to the detailed breakdown that opens after clicking the bank account.
  5. In the breakdown, click the "Remove erroneous payment" button.
  6. Then open the Travel > Pay travel and expense claims view.
  7. Reprocess the travel expense report for payment from the "Pay travel and expense claims" view.

Frequently asked questions

Question: Where can I find payments that have encountered errors?

Answer: Payments that have encountered errors are displayed in red in the bank and invoice transaction monitoring view, which you open by selecting Purchases > Payments > Bank transaction view.

Question: How do I remove an erroneous payment and reprocess the purchase invoice for payment?

Answer: Open the bank transaction view, click "Remove erroneous payment" for the erroneous payment, go to the purchase invoice payment view that opens, and reprocess the invoice for payment.

Question: Can I remove several erroneous payments at once?

Answer: No, you cannot. There is no mass tool, so payments that have encountered errors must be removed individually in the bank transaction view.

Question: How do I handle a bank transfer that has encountered an error?

Answer: Remove the erroneous payment in the bank transaction view using the "Remove erroneous payment" link, create a new bank transfer if necessary, and review the bank transfer in the Purchases > Bank transfers > Open and paid bank transfers view, where the bank transfer is displayed under the "Ready for payment" or "Unapproved" heading.

Question: What should I do if a salary batch has encountered an error?

Answer: Open the bank transaction view, click the bank account under the "Salaries (Recurring payments)" heading, go to the breakdown, and click the "Return salary batch to payroll" button. The payslips return to the payroll process.

Question: What should be taken into account regarding earning payment reports when pay is returned to payroll?

Answer: The generated earning payment reports must always be taken into account when payslips are returned to the payroll process after being transferred for payment. More detailed instructions can be found in the user guide Cancelling payments and pay.

Question: How do I handle a payroll settlement that has encountered an error?

Answer: Open the bank transaction view, search for the erroneous settlement, click "Remove erroneous payment", and handle the settlement in the settlement view as unpaid by deleting it and, if necessary, creating a new settlement with the correct amounts.

Question: How do I reprocess a travel expense report that has encountered an error for payment?

Answer: Remove the erroneous payment in the bank transaction view by clicking the bank account under the "Travel" heading and the "Remove erroneous payment" button, and reprocess the travel expense report for payment from the Travel > Pay travel and expense claims view.

Keywords: bank transaction view, bank transfers, tax transfers, payment error, erroneous payment


This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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