This guide covers the process of handling payments that have encountered errors through the bank transaction view. Errors are corrected on a case-by-case basis, and the guide provides instructions on how to reprocess erroneous payments, bank transfers, tax transfers, salaries, and travel expenses.
CONTENTS
Bank and invoice transaction monitoring view
Payments that have encountered errors are handled through the bank transaction view (Purchases > Payments > Bank transaction view). If payment files encounter errors, the sender of the file is notified via email and text message to the contact information entered in the user's system details. Errors are displayed in red in the bank and invoice transaction monitoring view. Error feedback and any additional explanation in parentheses indicate the reason for the payment error. Always contact the bank to check the status of the payment and to determine the cause of the error.
Handling payments that have encountered errors
Payment files that have encountered errors can be reprocessed by clicking the "Remove erroneous payment" link (see image above). Clicking the link takes you to the purchase invoice payment view, where the relevant purchase invoice is selected for payment, and from which the invoice can be reprocessed. If multiple payments have encountered errors, we recommend first removing all erroneous payments through the bank and invoice transaction monitoring view. There is no mass tool for this, so payments that have encountered errors must be removed individually. After this, the desired invoices can be processed with corrected information through the "Open purchase invoices" view.
For bank transfers, clicking the "Remove erroneous payment" link takes you to a view where you can create a new bank transfer. From this view, you can navigate to open and paid bank transfers (Purchases > Bank transfers > Open and paid bank transfers). A bank transfer that has encountered an error moves under the "Ready for payment" or "Unapproved" headings in the Open and paid bank transfers view, and the bank transfer can be either deleted, edited, or copied.
Tax transfers that have encountered errors must be recreated after clicking the "Remove erroneous payment" link. These are created through the Financial management > Company obligations > Self-initiated taxes view.
Salaries that have encountered errors can be removed by clicking the bank account under the "Salaries (Recurring payments)" heading. This leads to a detailed breakdown, where there is a button "Return salary batch to payroll". This button removes the payment that has encountered an error from the bank transaction view, and the payslips return to the payroll process for handling. Whenever payslips are returned to the payroll process after being transferred for payment, the generated salary information notifications must be considered. This user guide provides more details on the topic. If a journal entry has already been created from the payroll, it is not automatically voided in the cancellation process.
Travel expenses that have encountered errors can be reprocessed by clicking the bank account under the "Travel" heading. This leads to a detailed breakdown, where there is a button "Remove erroneous payment". After this, the travel expense can be reprocessed for payment from the Travel > Pay travel and expense claims view.
Keywords: bank transaction view, bank transfers, tax transfers, payment error, erroneous payment
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