This guide covers Netvisor's email communication, protective measures, and practices. With the help of this guide, you can ensure that messages sent from Netvisor reach recipients securely and that you make use of the available safeguards for email communication.

You can deliver material and receive notifications from Netvisor via email. All communication originating from the service is delivered centrally at feature-specific intervals. For example, sales invoices are transmitted from the service once an hour.

In all messages delivered by Netvisor, the sender address is Netvisor's own address noreply@netvisor.fi. In communication sent through accounts receivable, such as sales invoices and invoice reminders, the sender name is shown as the name of the sending company to allow better customization of the appearance.

You can set your own address as the reply-to email address (Reply-To) in the accounts receivable settings. You can open the settings by selecting Sales > Basic data and settings > Email cover messages > Sender's email address.

Spam communication via email, repeated identity thefts, and so-called "social engineering" frauds have increased significantly. Netvisor acts responsibly in terms of information security and the service is actively improved to respond to new threats for the protection of customers.

For email communication, we use the modern and scalable Amazon Web Services Simple Email Services (AWS SES). With this service, Netvisor scales to growing message volumes and is developed to match customers' usage patterns and the requirements of smooth email communication.

To secure email communication, Netvisor adheres to several security-maintaining standards.

  • With Sender Policy Framework (SPF) records, we publish information to receiving email servers about the servers that can deliver emails to them in the name of Netvisor. This way, only messages sent from Netvisor's servers in the name of Netvisor are accepted and delivered. This prevents a potentially malicious sender from impersonating Netvisor or the customer.
  • Messages are always delivered with Netvisor's own email address noreply@netvisor.fi so that the true origin of the message can be verified.
  • Email messages digitally signed according to the DomainKeys Identified Mail (DKIM) standard can be verified by any receiving mailbox. The information needed to create the signature is only in Netvisor's possession, so external parties cannot sign their messages in the name of Netvisor.
  • DMARC records inform recipients how email communication sent in the name of Netvisor should be handled. Currently, the failure of SPF and DKIM checks leads to the message being directed to the recipient's spam folder, and in the future the recommendation is to directly reject messages that fail the checks.

These development measures are not concretely visible to the sender or recipient of the messages, but the modern email services of the recipients of email communication benefit from them.

Please note that recipients' email services can vary greatly. For this reason, messages may be delivered to one customer but not at all to another. Netvisor hopes for cooperation both from the recipients and towards Netvisor's expert services.

You can ensure the successful reception of messages with the following actions:

  • Please ensure that you are sending emails to a real and correctly spelled address. Do not send messages to your customers' noreply addresses.
  • If the delivery of a sales invoice sent by email to the recipient fails, Netvisor sends an error message to the sender of the invoice. To send the error message, save the company's own email address as the sending address. You can do this by selecting Sales > Settings > Invoicing settings > Email cover messages.
  • If the recipient experiences difficulties in receiving messages, please ask them to allow messages from noreply@netvisor.fi and list the address among allowed senders.
  • Please ensure with the recipient whether they use a separate spam filter for receiving messages. We cannot account for individual filters, so the recipient must configure the filter to accept messages sent from noreply@netvisor.fi.
  • Please ensure with the recipient whether they use a separate relay server for receiving messages, such as Microsoft Exchange. In some cases, the server sends the same message to the actual recipient again, causing the message to be rejected on the recipient's end, as the relay server is not among Netvisor's allowed senders.
  • If problems persist with a specific customer and you cannot solve them with the above actions, please ask the recipient for the message reference information ("email headers"), any spam filter configurations, and their logs regarding the message rejection, and forward them to Netvisor's expert services at tuki.netvisor@visma.com.


Frequently asked questions

How do I ensure that emails sent from Netvisor are delivered?

  • Make sure that the recipient's address is correct and that you are not using the recipient's noreply address.
  • Ask the recipient to allow messages from noreply@netvisor.fi and to add the address to allowed senders.
  • Check that your company has its own sending email address saved for sales invoice error messages.

Why does Netvisor use noreply@netvisor.fi as the sender address?

  • The address noreply@netvisor.fi ensures that the origin of the message can be identified and that SPF, DKIM, and DMARC protections work correctly.
  • In accounts receivable messages, the sender name is shown as your company's name, but the technical sender address is always Netvisor's own address.

What should I do if sending a sales invoice by email fails?

  • Netvisor sends an error message to the sender of the invoice if delivery fails.
  • Save your company's own email address as the sending address by selecting Sales > Settings > Invoicing settings > Email cover messages so that the error message can be delivered.

How can the recipient's spam filter or relay server block messages?

  • A separate spam filter can reject or move messages to spam if it does not accept messages from noreply@netvisor.fi.
  • A separate relay server, such as Microsoft Exchange, can resend the message so that it no longer appears to come from Netvisor's allowed servers, in which case the message is rejected.

What should I do if messages are not delivered to a specific customer?

  • First ensure the correct spelling of the address and the recipient's spam filter and relay server settings.
  • If the problem continues, ask the recipient for the message reference information ("email headers"), spam filter configurations, and logs of the message rejection, and forward them to tuki.netvisor@visma.com.

Keywords: email communication, Netvisor, SPF, DKIM, DMARC, information security, spam protection, email reception.

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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