This guide covers the most common situations related to billing, contract management, and company changes, such as mergers, in the Netvisor service. Users are guided in payment allocation, changing service packages, termination processes, and practices related to collection and payment plans.

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What will I be charged?

Check the charging criteria collectively from the section Netvisor's user-based fees and transactions. You can also ask more specifically from our AI assistant Vispertti, which can be found in the speech bubble icon at the bottom right of the page.

Search for additional information about the functionality of the Netvisor service using the Search function. Here you can find the guide for the Netvisor company and user menu: Navigating the interface.

In case of a complaint, contact Netvisor's billing team directly.

What period does the invoice cover?

You can see the period from the "our reference" field on the invoice.

I paid the invoice twice, what do I do?

The overpayment on the invoice is automatically allocated to future Netvisor service invoices. This does not require any action from you. However, if you have paid the overpayment on your last invoice and no more invoices are intended to arrive, proceed as follows for a refund:

  1. Obtain an official confirmation letter from the bank or take a screenshot of the top of the account statement.
  2. Ensure that the document shows the official bank details, company information, and bank account number.
  3. Submit the confirmation to Netvisor to ensure the funds are returned to the correct contract partner.

Confirmation of the ownership of the reported account number is required with each refund request to ensure responsible operations and asset protection.

When will the turnover class be updated?

Note that according to the General Terms of Agreement, customer-specific turnover classes are reviewed annually after the confirmation of the financial statements. Changes to the charges are made from the time Visma receives information about the new confirmed turnover. Reporting turnover is your responsibility.

How can I change the service package?

You can perform the action by selecting Netvisor Store. Here you can find the guide for the Netvisor Store: Netvisor Store.

How do I cancel the Netvisor service?

You can perform the action by selecting Netvisor Store > Service management > Terminate Netvisor service agreement.

  1. Ensure you have user administrator rights to make the shutdown request.
  2. Open Netvisor Store from the upper right corner of the interface.
  3. Go to the page that opens from the "Service management" button.
  4. Press the "Terminate Netvisor service agreement" button, which sends a termination request to Visma Solutions Oy for manual processing.

Read more about termination and its steps here: Termination of Netvisor service contract.

How can I arrange a payment plan for my invoice?

Proceed as follows depending on the invoice status:

I received a collection letter, what do I do?

For matters related to collection, contact Netvisor's billing team. We handle complaints regarding the content of the invoice and your order, and if necessary, provide copies of the original invoices. You can also contact debt collection service Visma Amili directly.

My company has merged with another company, what do I do?

If two or more companies using Netvisor merge with each other:

  1. Leave the old database open for a while to extract the necessary data before closing it.
  2. Transfer the necessary material to the remaining company.
  3. Make merger entries in the bookkeeping at the time of the merger.
  4. Follow up the invoices in the old program and transfer them as balances to the remaining company, as invoices cannot be transferred directly to the new program.

Customer list, products, vendors

Copy customers, products, and vendors to Excel, save them in .csv format, and import them through data import as needed. The program will automatically create a new missing vendor if the invoice arrives as an e-invoice or through the scanning service.

Sending and receiving e-invoices

Close the receiving of purchase invoices through Maventa's e-invoice connection for the old company in advance on the desired date to prevent new invoices from being directed there. If necessary, the entire Maventa e-invoicing for Netvisor (sending sales invoices and receiving purchase invoices) can be closed at once.

Payments traffic contracts

  1. Create new payments traffic contracts for the bank accounts that are transferred from the old database to the new one as the business id changes.
  2. Close the bank account from the old company before transferring it to the new company.
  3. Note that the same bank account cannot be active in two companies simultaneously.

Read detailed instructions for mergers here.

Frequently Asked Questions

What should I do if I paid the same invoice twice?
The overpayment is automatically allocated to future invoices. If it was the last invoice, you can request a refund by providing bank confirmation of the account number.

Where can I find information about what period the invoice covers?
The information can be found in the "our reference" field on the invoice.

Can I change the service package myself?
Yes, you can change the service package through the Netvisor Store.

What should I do if my company merges?
Leave the old database open for data extraction, transfer materials, and renew payments traffic contracts for the new business id.

Keywords: billing, overpayment, service package, termination, payment plan, collection, merger, turnover class, Netvisor Store, refund

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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