CONTENT

What will I be charged?

You can view a summary of the charging criteria in the section Netvisor's user-based fees and transactions or you can ask more specifically from our AI assistant Vispertti, which can be found in the speech bubble icon at the bottom right of the page.

You can also use the Search function to search for additional information about the functionality of the Netvisor service. Here you can find the guide for the Netvisor company and user menu: Navigating the interface.

In case of a complaint, you can contact Netvisor's billing team directly.

What period does the invoice cover?

You can see the period from the "our reference" field on the invoice.

I paid the invoice twice, what do I do?

The overpayment on the invoice is automatically allocated to future Netvisor service invoices. This does not require any action from you. However, if it is a situation where you have paid the overpayment on your last invoice and no more invoices are intended to arrive, a refund can be processed with the following instructions:

For a refund, we need confirmation of your bank account. The bank account confirmation must be a bank confirmation letter or a screenshot of the top of the account statement showing the official bank details, company information, and bank account number. The confirmation must be from a third party. We request confirmation of the ownership of the reported account number with each refund request we receive. Our practice aims to ensure that the funds are returned to the correct contract partner. The purpose is to protect the assets of both parties through transparent operations. We hope you understand that our request is based on the desire to act responsibly and provide the requested confirmation.

When will the turnover class be updated?

In relation to updating the turnover class, in accordance with our General Terms of Agreement for the Service for Businesses (4 Customer's rights and responsibilities), Customer-specific turnover classes are reviewed annually after the confirmation of the financial statements, and changes to the charges are made as soon as Visma has received information about the new confirmed Customer's turnover. Reporting turnover is the customer's responsibility.

How can I change the service package?

You can easily change the package through the Netvisor Store. Here you can find the guide for the Netvisor Store: Netvisor Store.

How do I cancel the Netvisor service?

The Netvisor service contract must be terminated from the page that opens from the Service management button in the Netvisor Store (upper right corner). The Terminate Netvisor service agreement button sends a termination request to Visma Solutions Oy and the request is processed manually. The shutdown request can be made with user administrator rights. You can read more about termination and its steps here: Termination of Netvisor service contract. 

How can I arrange a payment plan for my invoice?

Before the invoice due date, you can contact Netvisor's billing team to arrange a payment plan. Please note that if the invoice due date has already passed, the invoice has been transferred to our partner Visma Amili Oy's debt collection service, and the payment time must be agreed directly with them.

I received a collection letter, what do I do?

For matters related to collection, you can contact Netvisor's billing team . We handle complaints regarding the content of the invoice and your order, and if necessary, you can get copies of the original invoices from us. You can also contact debt collection service Visma Amili directly.

My company has merged with another company, what do I do?

If two or more companies using Netvisor merge with each other:

1. The old database is left open for a while to extract the necessary data before closing it

2. The necessary material is transferred to the remaining company

In principle, invoices cannot be transferred to the new program, but they are followed up in the old one and transferred as balances to the remaining company. At the time of the merger, merger entries are made in the bookkeeping.

Customer list, products, vendors

Customers, products, and vendors can be copied to Excel, saved in .csv format, and imported through data import as needed. For vendors, the program will automatically create a new missing vendor if the invoice arrives as an e-invoice or through the scanning service.

Sending and receiving e-invoices

Receiving purchase invoices through Maventa's e-invoice connection should be closed for the old company in advance on the desired date to prevent new invoices from being directed there. If necessary, the entire Maventa e-invoicing for Netvisor (sending sales invoices and receiving purchase invoices) can be closed at once.

Payments traffic contracts

New payments traffic contracts are made for the bank accounts that are transferred from the old database to the new one, as the business id changes in the bank account. The bank account can be transferred to the new company once it is first closed from the old company. The same bank account cannot be active in two companies. 

You can find detailed instructions for mergers here



This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.