Payment Failed : Netvisor

This guide lists reasons why paying purchase invoices may not succeed or why you receive error feedback from the payments you send.

You can find error feedback for payments in the "Bank Traffic View" (Purchases > Payments > Bank Traffic View). Errors are also reported to the payer via email and text message to the contact information entered in the user's own details.

CONTENTS

Reasons why payment is unsuccessful
Common error messages

Reasons why payment is unsuccessful

Insufficient funds

If the account from which the invoice is debited does not have sufficient funds on the payment date, the bank returns the material with the error "Insufficient funds". Handle the returned payment according to the handling payments stuck in error guide.

Missing payment traffic agreement/authorization

If no payment traffic agreement has been made with the bank for the account from which the payment is debited, payments are returned with an error. Make a payment traffic agreement with the bank according to the instructions opened from the link. Once the agreement is valid at the bank, resubmit the materials for payment following the handling payments stuck in error guide.

Incorrect service ID/payment ID

The service ID/payment ID is formed in Netvisor by default from the company's own business ID with leading zeros, 1234567-8 -> 012345678. If this ID has been formed in the bank in another format, you can change the ID from the bank account management by opening the account in edit mode. If the correct payment ID is not found in the menu, it should be reported to customer support, where it can be changed to the correct account information.

Incorrect recipient account details

If you receive feedback on incorrect recipient account details, correct the information in the supplier's bank account details. Once the information is saved, this information is updated for all the supplier's open purchase invoices, and the invoices return to the verified state. After approving the invoice, you can resubmit it for payment.

Bank-imposed restrictions on recipient details

Restrictions can be found in the bank contact information and payment runs guide

Error message in foreign payment "Incorrect account number. Correct the account number in the supplier's bank account details."

If a foreign payment receives the above error message in the payment view, check the supplier's bank account country information and correct it. In these cases, the country information is usually Finland.

Even if the first characters of the bank account suggest, for example, Great Britain, you should select United Kingdom from the list as the country.

Incomplete address details

If the payment fails due to incomplete address details, check that the supplier's address is added in the supplier's information. If the supplier's information is edited, the changes are updated to all unpaid invoices of the supplier. So, if, for example, the supplier's address details are corrected, you do not need to reselect the supplier for an existing unpaid purchase invoice, just updating the information on the supplier card is sufficient.

Due date is too far in the future

Banks may have restrictions on how far in the future the due date can be set. If the payment cannot be processed, check the due date and ensure it is not too far in the future. If necessary, change the due date closer to the present and try the payment again.

Common error messages

Below is a list of the most common error messages given by banks and what they refer to. However, we recommend contacting your bank directly for a more detailed error investigation.

(NARR :: Service ID, account/agreement error.) Refers to something missing in either the payment ID or account
(NARR :: Sender not permitted.) Refers to a missing payment traffic agreement
(NARR :: Agreement missing.) Refers to a missing payment traffic agreement
(AG01 :: Sender is not authorised to send this file.) Refers to a missing payment traffic agreement
(NARR :: Account not suitable for payment.) Payment could not be processed at the bank
(AM04 :: Insufficient funds.) The account does not have sufficient funds for payment
(RJCT (BE04 :: Creditor's address is missing/not correct.)) Refers to supplier information on the material, such as incomplete address details on the supplier card
UploadFile: SOAP fault (2): Technical Error. Refers to a technical problem in sending payments. This can be caused by several reasons, such as incorrect service ID, missing payment traffic agreement, or incorrect recipient account details.

Keywords: payment, incorrect payment, bank traffic view, payment ID, payment traffic agreement

This article has been translated using an AI-based translation tool.

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