Log in to Netvisor at https://login.netvisor.fi. Use strong authentication with the Netvisor mobile app or personal bank credentials from the most common banks.

CONTENTS

For more information on logging in with the mobile app, see the guide Logging into the service with the Netvisor mobile app. The guide also provides detailed information on how to invite a foreign user (= no Finnish bank credentials).

Logging in with Netvisor mobile app

  

  

Logging in with bank credentials

Log in to Netvisor with bank credentials when you have personal bank credentials from one of the banks listed below:

  • Danske Bank
  • Nordea
  • Osuuspankki
  • Aktia
  • Säästöpankit
  • POP-Pankit
  • Ålandsbanken
  • OmaSP
  • S-Pankki

Foreign users

As a foreign user, activate the Netvisor mobile app for logging in with an activation code and confirmation code.

Other authentication countries

Logging into Netvisor is also possible using ID cards from Estonia, Norway, and Sweden. More information can be found in the guide Logging into the service with Estonian, Norwegian, and Swedish ID cards.

Two-factor authentication

Use two-factor authentication (2FA), which has been implemented to further enhance Netvisor security due to increased phishing attempts.

Note the operation of two-factor authentication:

  • Two-factor authentication is automatically enabled.
  • Authentication is not required for every login.
  • Authentication is activated when you log in to Netvisor from a new IP address.
  • The IP address may change, for example, due to a network device restart or the internet service provider's settings.

Proceed when two-factor authentication is activated:

  1. Wait until you receive a six-digit confirmation code by SMS.
  2. Check that you receive the same confirmation code also by email.
  3. Enter the code on the page that opens during login before starting to use Netvisor.

Prevent unauthorized use with two-factor authentication, even if strong authentication details have been subject to phishing.

Ensure the functionality of two-factor authentication by keeping users' contact information up to date in Netvisor.

As a KH user, proceed as follows when you add a phone number used for communication for another user:

  1. In Netvisor, open the basic menu from the company name > Users and roles.
  2. Select the desired user.
  3. Select Edit user personal information > Edit user information.
  4. Set the phone number used for communication.
  5. Save the information.

Note the following in contact information management:

  • The email address can only be set by the user themselves.
  • The phone number can be set by the KH user.

Check and update your own contact information when you can log in to Netvisor. In the top right corner of the browser version, select your name > My basic settings > My basic data.


Frequently asked questions

What should I do if logging into Netvisor is blocked or not working?

First check whether there are any notifications about general login disruptions. Open the information by selecting Community's important announcements.

Follow the instructions below if there is no general disruption.

Two-factor authentication

If you receive a notification that you are logging into Netvisor from a new IP address and the one-time confirmation code does not arrive due to an incorrect phone number, proceed as follows:

  1. Ask your company's Netvisor environment KH user (user administrator) to add your up-to-date communication phone number in Netvisor so that the six-digit confirmation code is sent to the correct number. In Netvisor, this is done from the basic menu that opens from the company name > Users and roles > select the desired user > Edit user personal information > Communication tab > set the phone number and save. Note that you set the email address yourself, but the phone number can be set by the KH user.
  2. After logging in, correct your communication address yourself and add the communication email address for yourself. In the top right corner of the browser version, select your name > My basic settings > Communication tab.

Incorrect basic company

If you receive an error message when logging in stating “There is a problem with access rights, please contact your accounting office,” this refers to an incorrect basic company.

  • Note that if a user's access to their basic company is removed, the user cannot log in to any other company, even if they have rights to them.
  • In this case, follow the instructions in the message you received and contact your accounting office.

Logging into Netvisor's browser version with bank credentials

If you try to log into Netvisor's browser version with bank credentials and receive an error message:

  1. Try logging into another service requiring strong authentication, such as OmaVero.
  2. Ensure with the company's administrator that you have a valid user account in the company's Netvisor user listing. Note that if you are only added to the employee listing, logging into the browser version will not be possible.
  3. If you can log into Netvisor's mobile version with bank credentials but not the browser version, this usually indicates that you do not have a valid user account for the browser version. The company itself is always responsible for access rights and their changes.

Logging into Netvisor mobile app

If you receive an error message when logging into the Netvisor mobile app:

  1. Check your device's app store to see that you have the latest version of the Netvisor mobile app.
  2. If logging in still fails after the update, remove the app from your device and download it again.
  3. Authenticate in the app and try logging in again.

Note that the minimum requirements for the Netvisor mobile app regarding device operating systems are Android 12 and iOS 16.

If you still cannot log into the mobile app after the above actions, describe in your support request as accurately as possible:

  • the error situation you receive
  • the error identifier
  • the device brand and model
  • the operating system version
  • the app version.

Logging into Netvisor's browser version with mobile app

If scanning the QR code fails when you log into Netvisor's browser version with the mobile app:

  • Check in your phone settings that the app has been granted permission to use the camera.

How do I log in to Netvisor with the mobile app?

Log in to Netvisor with the mobile app as follows:

How does a foreign user log in to Netvisor?

A foreign user logs in to Netvisor by activating the Netvisor mobile app with an activation code and confirmation code. Read the detailed instructions in the guides Logging into the service with the Netvisor mobile app and Adding, inviting, and logging in foreign users.

When is two-factor authentication activated?

Two-factor authentication is activated when you log in to Netvisor from a new IP address. In this case, you receive a six-digit confirmation code by SMS and email, and you enter the code on the page that opens during login.

How do I keep my contact information up to date in Netvisor?

Update your own contact information in the Netvisor browser version by selecting under your name My basic settings > My basic data. The KH user can add a phone number used for communication for you from the basic menu that opens from the company name > Users and roles > Edit user personal information.

Keywords: login, mobile app, bank credentials

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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