Logging into Netvisor is done at https://login.netvisor.fi. The service uses strong authentication and can be accessed using the Netvisor mobile app and personal bank credentials from the most common banks. 

CONTENTS

For more information on logging in with the mobile app, see the guide Logging into the service with the Netvisor mobile app. The guide also provides detailed information on, for example, inviting a foreign user (= no Finnish bank credentials).

Logging in with Netvisor mobile app

Logging in with bank credentials

  • Danske Bank
  • Nordea
  • Osuuspankki
  • Aktia
  • Säästöpankit
  • POP-Pankit
  • Ålandsbanken
  • OmaSP
  • S-Pankki

Foreign users

Foreign users can activate the Netvisor mobile app using an activation code and confirmation code. More details can be found here: Logging into the service with the Netvisor mobile app Additional information about foreign users logging in is also provided in the Adding, inviting, and logging in foreign users guide.

Other authentication countries

Logging into Netvisor is also possible using ID cards from Estonia, Norway, and Sweden. More information can be found in the guide Logging into the service with Estonian, Norwegian, and Swedish ID cards.

Two-factor authentication

In response to increased phishing attempts, we have enhanced Netvisor's security by implementing two-factor authentication (2FA).

Two-factor authentication is automatically enabled. Authentication is not required for every login, but it activates and is required when a user logs into Netvisor from a new IP address. The change in IP address can be due to, for example, a network device restarting. Depending on the internet service provider's settings, a new IP address may also be assigned to the network device periodically.

In this case, a six-digit confirmation code is sent to the user via SMS and email.

The code must be entered on the page that opens during login before accessing the service. 

This measure prevents unauthorized use, even if strong authentication details have been subject to phishing.

Two-factor authentication requires that each user's contact information is up to date in Netvisor. The KH user can add a communication phone number for another user. This can be done in Netvisor from the basic menu that opens from the company name > Users and roles > select the desired user > Edit user personal information > Communication tab > set the phone number and save. The email can only be set by the user themselves, but the phone number can be set by the KH user. 

When you can log into Netvisor, check and update contact information in Netvisor under My basic settings > Communication


Frequently asked questions

What should I do if logging into Netvisor is blocked or not working?

Check Community's important announcements to see if there are any notifications about general disruptions related to logging in.

If there is no general disruption, follow the instructions below depending on the situation.

Two-factor authentication

If you receive a notification that you are logging into Netvisor from a new IP address and the one-time confirmation code does not arrive due to an incorrect phone number, proceed as follows:

  1. Ask your company's Netvisor environment KH user (user administrator) to add your up-to-date communication phone number in Netvisor so that the six-digit confirmation code is sent to the correct number. This can be done in Netvisor from the basic menu that opens from the company name > Users and roles > select the desired user > Edit user personal information > Communication tab > set the phone number and save. You can set the email yourself, but the phone number can be set by the KH user.
  2. Once logged into Netvisor, correct your communication address and add the communication email address for yourself. This can be done from the top right corner of the browser version under your name > My basic settings > Communication tab.

Incorrect basic company

If you receive an error message when logging in stating "There is a problem with access rights, please contact your accounting office," this refers to an incorrect basic company. If a user's access to their basic company is removed, they cannot log into any other company, even if they have rights to them. In this case, respond to this message.

Logging into Netvisor's browser version with bank credentials

If you try to log into Netvisor's browser version with bank credentials and receive an error message:

  1. Try logging into another service requiring strong authentication, such as OmaVero
  2. Ensure with the company's administrator that you have a valid user account in the company's Netvisor user listing. If you are only added to the employee listing, logging into the browser version will not be possible 
  3. If you can log into Netvisor's mobile version with bank credentials but not the browser version, this usually indicates that you do not have a valid user account for the browser version. The company itself is always responsible for access rights and their changes.

Logging into Netvisor Mobile app

If you receive an error message when logging into the Netvisor mobile app, proceed as follows:

  1. Check your device's app store to see if you have the latest version of the app downloaded
  2. If logging in still fails after the update, try removing the app from your device and downloading it again
  3. Authenticate in the app and try logging in again.

Please note that the minimum requirements for the Netvisor mobile app regarding device operating systems are Android 12 and iOS 16.

If you still cannot log into the mobile app after these actions, please respond to this message and describe the error situation and error identifier as accurately as possible, along with device information: brand, model, operating system version, and app version.

Logging into Netvisor's browser version with Mobile app

If scanning the QR code fails, it is usually because the app has not been granted permission to use the camera. Please check your phone settings.

Keywords: login, mobile app, bank credentials

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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