Credit Note Refunded as Cash to Bank Account : Netvisor

This guide covers how to handle in Netvisor a credit amount that has been returned as a reference payment or directly to the account. The guide goes through the manual recording of a payment on a credit note, managing OS-vouchers, and linking them to the bank statement.

You can handle an amount returned as a reference payment by selecting the Unallocated reference payments view on the Netvisor homepage.

Handle the reference payment via the allocating function by selecting Do not allocate as the processing method, according to this help article.
Void the MS-voucher created from this processing.
Note that in this case the OS-voucher created from the manual payment entry of the purchase credit note cannot be linked to the bank statement.

You can handle the amount corresponding to the credit note that has been returned to the company’s account (deposit, bank transfer named on the bank statement) as follows:

Make sure that the purchase credit note is approved before processing.
Record a manual payment on the credit note by selecting Purchase invoice actions > Show payments > Add new payment entry.
Link the OS-voucher created from the payment to the bank statement.
Note that the OS-voucher of a credit returned as a reference payment cannot be linked to the bank statement.

You can record a manual payment on a credit note and create an OS-voucher as follows:

Open the desired credit note and on the right side of the purchase invoice, press the Purchase invoice actions button and then select Show payments.

On the page that opens, press the Add new payment entry button.

From the Payment channel menu, select the bank account to which the money has been returned.

Set the payment entry details as follows:

Set the Payment date to the same day on which the transaction appears on the bank statement.
Check that the amount automatically provided by the system is correct. For credit notes, the amount is always negative.
Finally, press the Save button.
Note the OS-voucher number created and check that its date is correct.

Go to the bank statement where the bank transaction to be processed appears and open the bank statement in edit mode.
Find the transaction row in question and on the right side of the row, open the dropdown menu next to the Account button.
From the menu that opens, select Link voucher.

This opens the accounting voucher browsing report.

Check that the accounting voucher browsing report search criteria are correct.

The search criteria will normally be brought correctly to the voucher search. If the report does not find the OS-voucher you created, proceed as follows:

Check the date.
Check the amount.
Check the account number range (accounting accounts).
Press the Search button.
Link the voucher you created to the bank statement. The Link function is found in the Select voucher column.

Frequently asked questions

Question: How do I handle in Netvisor a credit amount returned as a reference payment?

Answer: Handle the reference payment in the Unallocated reference payments view on the Netvisor homepage by selecting Do not allocate as the processing method according to the help article, and void the resulting MS-voucher.

Question: Can I link the OS-voucher of a credit returned as a reference payment to the bank statement?

Answer: You cannot link to the bank statement the OS-voucher created from the manual payment entry of a credit returned as a reference payment.

Question: What are the prerequisites before I record a manual payment on a purchase credit note?

Answer: The purchase credit note must be approved before recording the manual payment and linking the OS-voucher to the bank statement.

Question: How do I link to the bank statement the OS-voucher created from a manual payment?

Answer: Open the bank statement in edit mode, from the dropdown menu on the right side of the transaction row select Link voucher, search for the correct OS-voucher in the accounting voucher browsing report, and use the Link function in the Select voucher column.

Question: What should I do if the accounting voucher browsing report does not find the OS-voucher I created?

Answer: Check the date, amount, and account number range (accounting accounts) in the report search criteria, press the Search button, and try linking the voucher again.

Keywords: credit note, linking voucher, payment entry

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.

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