This guide explains Netvisor's chat and how to use it.
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Netvisor Chat is an online contact channel to Vispertti and, when needed, to our experts, and operates alongside our other online service channels and email. Netvisor Chat is currently available for accounting offices and direct customers.
Use chat to resolve quick issues that require immediate assistance. If your problem is very extensive or your matter is not urgent, send your support request by email to [email protected]
Starting a chat conversation
You can open the chat by selecting Support > Open Chat from Netvisor's top bar when you are logged in to Netvisor. The chat is visible when Chat is enabled in your primary company.
First allow pop-ups in your browser.
Select Support from Netvisor's top bar.
Select Open Chat.
Chat opens in its own window.
Start the conversation by typing the first message.
Write the entire problem and the necessary additional information in the very first message.
Also state in the message which company you are contacting from.
Make sure that all information needed to resolve the issue is included in the first message to save both our experts' and your own time.
Do not send sensitive information in the chat, such as personal identity codes.
You can attach files to the conversation as follows:
Select a file from your computer and drag it directly into the conversation, or
click the paperclip icon on the left edge of the text field and select the file to attach.
In chat, the first contact is Vispertti, an AI-based assistant in Netvisor's customer service. Vispertti first tries to solve the matter itself, but the conversation is always directed to customer service human colleagues when needed.
The Chat button can also be found in Netvisor in the lower right corner as a speech bubble icon. You can close the icon from the X if you wish. The icon will reappear when you receive a new message in an open conversation.
Notification settings
After you have sent your first message, you will be asked to accept notifications.
Accept notifications so that you receive a notification of new messages.
By accepting notifications, you speed up the handling of your issue.
Note that chat is intended for quick communication.
The chat will be closed if the conversation with an expert has not been active for more than 10 minutes on the customer's side. When chatting with Vispertti, the chat will close within 15 minutes if the conversation has not been active on the customer's side.
Do the following if you do not receive a question related to notification settings and do not get a notification of new messages:
Clear the cache and cookies from your browser.
Open the chat again and redefine your notification settings.
Also check in the browser settings that notifications are allowed.
Ending the chat and customer feedback
When the chat is closed from Vispertti’s or the expert's side, you can provide feedback.
Rate the chat service using emojis.
Wait to receive a customer feedback survey by email once your support request has been resolved.
Respond to the customer feedback survey to help us develop our service.
You can close the chat yourself by closing the chat window.
Frequently asked questions
Question: For what situations is Netvisor Chat intended?
Answer: Use Netvisor Chat to resolve quick issues that require immediate assistance. For extensive or non-urgent matters, send a support request by email to [email protected]
Question: How do I start a chat conversation in Netvisor?
Answer: Allow pop-ups in your browser, log in to Netvisor and select Support > Open Chat from Netvisor's top bar. Select the topic area and write the entire problem and the necessary additional information, such as which company you are contacting from, in the first message.
Question: How do I receive notifications of new chat messages?
Answer: Accept notifications when you are asked to approve notifications after sending the first message. If you do not receive the question or notifications, clear the browser cache and cookies and check the browser's notification settings.
Question: Why does the chat close by itself?
Answer: The chat will be closed if the conversation with an expert has not been active for more than 10 minutes on the customer's side, because chat is intended for quick communication. When chatting with Vispertti, the chat will close within 15 minutes if the conversation has not been active on the customer's side.
Question: How can I attach files to the chat conversation?
Answer: Drag the file directly into the conversation from your computer or click the paperclip icon on the left edge of the text field and select the file to attach.
Question: How do I give feedback on the chat service?
Answer: When the chat is closed from Vispertti’s or the expert's side, rate the chat using emojis. You will also receive a customer feedback survey by email once your support request has been resolved.
keywords: chat, customer service, customer service channels, netvisorchat
*This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.
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