This guide explains Netvisor's chat and how to use it.
CONTENT
Netvisor Chat is an online contact channel to our experts and operates alongside our other online service channels: email and support portal. Netvisor Chat is currently available for accounting firms and direct customers.
Chat is intended as a solution channel for quick issues requiring immediate assistance. If your problem is very extensive or not urgent, email or a ticket created through the support portal is a better way to resolve the issue.
Starting a chat conversation
First, ensure that you have allowed pop-ups in your browser. To start a conversation with our expert, press the "Chat" and "Open Chat" buttons from the Netvisor top bar while logged into Netvisor. Chat is visible when Chat is enabled in your primary company.
Chat opens in its own window. Select the topic area of the conversation and start chatting with our expert by typing the first message. Please note that it is advisable to write the entire problem and necessary additional information, such as the company you are contacting from, in the very first message. This saves both our experts' and your time.
You can attach files to the conversation by selecting a file from your computer and dragging it directly into the conversation or by clicking the paperclip icon on the right side of the text field.
Notification settings
After sending your first message, you will be asked about accepting notifications. By accepting notifications, you will receive alerts for new messages, thus speeding up the handling of your issue. Chat is intended for quick communication, and therefore the chat will be closed if the conversation has not been active for over 10 minutes from the customer's side.
If you do not receive a question related to notification settings and do not get alerts for new messages, by clearing the cache and cookies, you can redefine your notification settings. You can also set notification settings from the browser settings.
Ending the chat and customer feedback
When the chat is closed from the expert's side, you can provide feedback by telling whether you were satisfied with the service you received and rating the chat with stars. You will also receive a customer feedback survey via email once your support request is resolved. By providing feedback, you help improve our service.
You can close the chat yourself by closing the chat page. When the chat has ended, a copy of the chat conversation will be sent to you.
keywords: chat, customer service, customer service channels, netvisorchat
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