Applying a Credit Note to an Invoice on a Different Customer Card

Allocating a credit note between different customer cards is not directly possible. This help will guide you to handle the allocation through bookkeeping.

You can handle the allocation through bookkeeping by selecting Sales > Sales invoices and opening the invoices you want to handle.

Allocating a credit note through bookkeeping

First create the required payment method. After this, acknowledge the debit invoice and the credit note as paid through bookkeeping using the same payment method and the same date. Finally, add the necessary comments to the internal additional information or to the MS vouchers.

1. Create a new payment method if a suitable payment method does not yet exist:

   • Select, for example, 1777 Clearing account as the bookkeeping account for the payment method.
   • If such a payment method already exists, skip this step.

2. Open the debit invoice from the Sales > Sales invoices view:

   • Select Sales invoice functions > Add payment.

3. Add a payment to the debit invoice:

   • Select as the source of money the payment method created in step 1.
   • Date the payment to the day you want.

4. Open the credit note from the Sales > Sales invoices view:

   • Select Sales invoice functions > Add payment.

5. Add a payment to the credit note:

   • Select as the source of money the payment method created in step 1.
   • Date the payment to the same day as in step 3.

6. The invoices are now acknowledged as paid through bookkeeping.

7. Add the necessary comments:

   • Add comments about the handling to the internal additional information of the invoices.
   • You can also add corresponding comments to the MS vouchers so that the auditor can find the necessary information.

Frequently asked questions

Question: Can a credit note be allocated directly between different customer cards?
Answer: No, it cannot. Allocating a credit note between different customer cards is not directly possible; instead, the allocation is handled through bookkeeping.

Question: Why do I need a separate payment method such as 1777 Clearing account?
Answer: A separate payment method whose bookkeeping account is, for example, 1777 Clearing account makes it possible to acknowledge the debit invoice and the credit note as paid through bookkeeping without any actual cash flow.

Question: Why must the payments of the debit invoice and the credit note have the same date?
Answer: The same date ensures that the bookkeeping transactions match each other and that the clearing account reconciles correctly.

Question: Where do I add explanations so that the auditor can find them?
Answer: You can add comments to the internal additional information of the invoices or to the MS vouchers so that the auditor can find the necessary information.

Keywords

credit note, debit invoice, customer card, bookkeeping, payment method, 1777 Clearing account, Sales invoice functions, Add payment, MS voucher, auditor

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