What will I be charged?

You can view a summary of the charging criteria in the section Netvisor's user-based fees and transactions or you can ask more specifically from our AI assistant Vispertti, which can be found in the speech bubble icon at the bottom right of the page.

You can also use the Search function to search for additional information about the functionality of the Netvisor service. Here you can find the guide for the Netvisor company and user menu: Navigating the interface.

In case of a complaint, you can contact Netvisor's billing team directly.

What period does the invoice cover?

You can see the period from the "our reference" field on the invoice.

I paid the invoice twice, what do I do?

The overpayment on the invoice is automatically allocated to future Netvisor service invoices. This does not require any action from you. However, if it is a situation where you have paid the overpayment on your last invoice and no more invoices are intended to arrive, a refund can be processed with the following instructions:

For a refund, we need confirmation of your bank account. The bank account confirmation must be a bank confirmation letter or a screenshot of the top of the account statement showing the official bank details, company information, and bank account number. The confirmation must be from a third party. We request confirmation of the ownership of the reported account number with each refund request we receive. Our practice aims to ensure that the funds are returned to the correct contract partner. The purpose is to protect the assets of both parties through transparent operations. We hope you understand that our request is based on the desire to act responsibly and provide the requested confirmation.

When will the turnover class be updated?

In relation to updating the turnover class, in accordance with our General Terms of Agreement for the Service for Businesses (4 Customer's rights and responsibilities), Customer-specific turnover classes are reviewed annually after the confirmation of the financial statements, and changes to the charges are made as soon as Visma has received information about the new confirmed Customer's turnover. Reporting turnover is the customer's responsibility.

How can I change the service package?

You can easily change the package through the Netvisor Store. Here you can find the guide for the Netvisor Store: Netvisor Store.

How do I cancel the Netvisor service?

The Netvisor service contract must be terminated from the page that opens from the Service management button in the Netvisor Store (upper right corner). The Terminate Netvisor service agreement button sends a termination request to Visma Solutions Oy and the request is processed manually. The shutdown request can be made with user administrator rights. You can read more about termination and its steps here: Termination of Netvisor service contract. 

How can I arrange a payment plan for my invoice?

Before the invoice due date, you can contact Netvisor's billing team to arrange a payment plan. Please note that if the invoice due date has already passed, the invoice has been transferred to our partner Visma Amili Oy's debt collection service, and the payment time must be agreed directly with them.

I received a collection letter, what do I do?

For matters related to collection, you can contact Netvisor's billing team . We handle complaints regarding the content of the invoice and your order, and if necessary, you can get copies of the original invoices from us. You can also contact debt collection service Visma Amili directly.

My company has merged with another company, what do I do?

In merger situations, please contact our customer service at tuki.netvisor@visma.com to provide the trade register extract of the merger.





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