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Please contact the Income Register first in case of errors

In case of errors, check the error message or warning information visible on the earning payment report preview in Netvisor and please contact the Income Register first if you want to ensure how and where the selected information should be provided on the earning payment report and why the earning payment report was rejected for data correction. The Income Register also instructs on the corrective actions for the earning payment report so that it passes to the Income Register.

General information about errors

In the payroll process, it is possible to preview the earning payment report as soon as the payslip is generated in the "Unprocessed payslips" phase. The view shows an orange triangle on the payslip row if there are errors in the earning payment report preview. By clicking the "Preview" button, you can examine more closely what errors occur. The triangle indicates "There are errors in the earning payment report to be submitted to the Income Register".

The triangle is a warning that does not prevent the earning payment report from being sent to the Income Register, but it may be returned as rejected if the earning payment report data does not comply with the Income Register's instructions. If you notice a warning, check the Income Register's instructions on how the selected information should be provided on the earning payment report to ensure the report passes to the Income Register. Netvisor's technical support only guides the use of Netvisor, and the content and accuracy of the earning payment reports are the responsibility of the Income Register.

It is crucial that errors are corrected during the payslip creation process when the calculation is still in the "Unprocessed payslips" phase, so that the earning payment report passes to the Income Register and is not returned as rejected.This is because, although Netvisor allows the earning payment report to be edited even after the earning payment report is rejected, editing occurs on a form template that does not have the same checks and error interpretation as in the payroll process. When the settings are correct in the basic settings of the software, no erroneous reports are generated, and the earning payment reports can be successfully delivered to the Income Register at once. To prevent errors, it is advisable to be well prepared for the Income Register. Here are related instructions: Preparing for the Income Register and Mapping salary types to income types

Interpreting error situations

Error situations occur, for example, when mandatory information such as address information is missing or when the insurance number is incorrect. The error notification or error message appears in the earning payment report preview in red, and in most cases, there is guiding information for correction. 

It is advisable to correct the error situation before proceeding with the payslip in the payroll process. Correct missing or incorrect information according to the Income Register's instructions in the various basic settings of Netvisor's Pay section. For example, missing income type mappings are corrected in the company-specific salary type settings. After the settings changes, ensure that the changes have been updated to the payslip and the earning payment report preview. You can use, for example, the "Payroll accountant view" tab and the "Earning payment report" tab. If any information is missing, you can click the  "Restore payslip initial values" button after opening the calculation to ensure the changes are updated. Note that this function resets all previously manually made changes on the calculation. It should be noted that the earning payment report preview cannot interpret all errors in advance. Even if errors remain in the earning payment report, the transfer of payslips to payment is not prevented. However, a sent earning payment report containing errors will not pass to the Income Register but will be rejected. A rejected earning payment report can be handled later from Netvisor with corrective information to the Income Register.

Income Register electronic service

The information of earning payment reports is transferred to the Income Register electronically with a small delay, meaning the notification is not sent in real-time. The information can be viewed in the Income Register's electronic service. Note! It is crucial that the handling of Netvisor's earning payment reports and the editing functions of the Income Register's electronic service are not used simultaneously. If you send an earning payment report from Netvisor and need to make corrections, the corrections must also be made from Netvisor. If the information of the notification has been edited in the Income Register's service, the link to Netvisor is broken because the version of the earning payment report in Netvisor is no longer the latest version. After this, the information can no longer be edited from Netvisor, and corrections must be made entirely in the Income Register's electronic service.

Handling an unsent earning payment report with errors

When paying the payslip, it is possible not to send the generated earning payment report to the Income Register. Even if the report is not sent, it is still generated. You can find the report under Pay > Payroll > Earning payment reports. The report information cannot be edited until the report has been sent to the Income Register once. The sending is done by clicking on the report "Show report" > Send report. The report status changes with a delay to either "rejected" or "in the Income Register". After this, correction is possible. It is done by clicking Show report > Perform on report > create corrective/replacement report > edit information > send. Alternatively, the report can be marked as delivered to the Income Register if the information has been delivered there by other means. This is done from Show report > Mark as delivered.

Correcting a rejected earning payment report

Earning payment reports can be found under Pay > Payroll > Earning payment reports.  The view lists earning payment reports by row and their current statuses. If the sent report does not pass the Income Register's check, it returns to the status "Rejected". Under the heading "Notifications requiring action", you can see earning payment reports that require handling. "Rejected" reports must be handled appropriately according to the Income Register's instructions. The report correction can be done in two different ways.

Create a corrective/replacement notification

Creating a corrective notification is done from Pay > Payroll > Earning payment reports > Show report > Perform on report > Create corrective notification. A draft of the corrective notification opens, where the desired information can be edited manually. Once the changes are made and saved, the notification can be sent to the Income Register.

Correct/replace with current values

Creating a corrective notification with current values is done from Pay > Payroll > Earning payment reports > Show report > Perform on report > Correct with current values. The functionality retrieves various information from Netvisor's basic settings and replaces the information on the previous report with new ones. Generated information includes, among others, income type mappings, settlement points, and employment relationship information. When using this functionality, special attention should be paid to the content of the notification before sending it. The functionality cannot correct payer information.

Earning payment report list view

Earning payment report list view instructions provide more details on the actions to be performed on notifications. You can access it here.

Situations requiring invalidation

The Income Register requires that in certain situations, a replacement notification is not sufficient for the earning payment report, but the previous notification version must first be successfully delivered to the Income Register and invalidated afterward, after which a new "original" notification can be created. Information requiring invalidation includes, among others:

  •     Basic information and identifiers related to the income recipient
  •     Information related to employment pension insurance and accident insurance
  •     Types of insurance exception situations
  •     Additional information about the income recipient "Athlete" and "Community"

Special attention should be paid to the schedules instructed by the Income Register for invalidating information and providing corrective information. You can get more detailed instructions from the Income Register. This link also provides more detailed instructions on invalidation and its schedule. Please perform invalidation only when you have the information for the corrective notification.

Entrepreneur employment pension insurance information

In the entrepreneur's employee basic information, you can provide "employment pension insurance" section YEL (entrepreneur's pension insurance) information and set "no handling" for unemployment insurance, and the person is left unlinked to the accident insurance settlement point: 

In this case, the earning payment report will have the following insurance information:

Examples of error situations

In case of errors, check the error message information visible on the earning payment report in Netvisor and please contact the Income Register first if you want to ensure how and where the selected information should be provided on the earning payment report and why the earning payment report was rejected for data correction. The Income Register also instructs on the corrective actions for the earning payment report so that it passes to the Income Register.

Below are some examples from Netvisor of what error messages or warnings returned from the Income Register may look like if there are errors on the earning payment report or the earning payment report is rejected by the Income Register. The instructions also explain where these settings can be edited in Netvisor.

Unknown Pension arrangement number information

The earning payment report receives employment pension insurance company information directly from the settlement point settings under Pay > Payroll > Obligations > Settlements > Manage settlement points > pencil/notepad icon > Basic data. If the pension arrangement number is not valid, the earning payment report is rejected. Check the correctness of the pension arrangement number if necessary with the insurance company. Note that the pension arrangement number is given according to the information where the contract was valid on the salary payment date.

Warnings on the earning payment report

"Warnings on the earning payment report" error can occur for several reasons, but the most common reason is that the earning payment report used the temporary employer's insurance number, but the temporary employer setting was not set in Netvisor at the time of the earning payment report creation. The temporary employer setting is provided under Pay > Settings > Payroll settings > company is a temporary employer. The error may also refer to the employment pension institution's company code, which is incorrect or the contract is no longer valid.

Considerations on the earning payment report

If paid absences are reported to the Income Register on the payslip "Working hours, travel, and absences" tab, the salary amount for the absence period must be reported. Add the amount to the field visible on the tab.

Unknown Car age group information code

The error occurs if a car benefit is used on the payslip, but the employee's employment relationship information does not include information about the car age group.  Add the information for future reference under Pay > Personnel > Employee list > click on the employee's name > Employment relationships tab > pencil/notepad icon from the icon at the end of the employment relationship > car benefit car's year of introduction. 

Withholding tax (income type 402) must not be greater than "Salary in money".

Check the payslip to ensure that the amount of withholding tax to be collected is less than the amount of salary in money. Often in these situations, the payslip has incorrectly used only the salary type "Salary in money", which has been manually edited on the calculation. Salary in money should not be edited or added manually to the payslip. Instead, use salary types such as "Monthly salary" or "Time work earnings" for payment.

Income recipient Professional category is mandatory information

The employee's information must include the professional category under Pay > Personnel > Employee list > click on the employee's name > Employment relationships tab > professional category.

Temporary employer

When the company is a temporary employer, the settlement point settings must provide a company code intended for the temporary employer, which can be obtained from the insurance company. In addition, the temporary employer information must be provided under Pay > Settings > Payroll settings > Company is a temporary employer.

Temporary employer (no TyEL insurance contract) information is visible on the earning payment report under the "Material information" heading in the "Payer information" section when the setting is used with the information "Yes".


The settings related to the temporary employer must be correct already during the payslip creation phase. The information also updates afterward to already created payslips if they are still unpaid.

If the earning payment report is in the status "Rejected", you can correct the temporary employer (no TyEL insurance contract) by selecting "Correct" and editing the "Payer information" section.

Recovery and unjust enrichment

Instructions related to recovery can be found here. Instructions related to negative figures in the Income Register can be found here.

Correcting excessively collected employment pension insurance contribution and unemployment insurance contribution

Community guide: Link to publication on the topic

Excessively collected TyEL and unemployment insurance contributions can be corrected either in the next payroll by manually editing the salary type rows or by creating an additional calculation where you pay back the excessively collected deductions using negative figures. A separate earning payment report is sent for the correction calculation. Check the Income Register's instructions on negative figures.

Here is also a guide for correcting the payslip, with some examples.

Guide: Correcting the payslip

Access rights

Earning payment reporting is an obligation, so accessing this view requires "Edit rights" in the payroll function-specific rights section "Monthly obligations". In addition, the user must have the Payroll accountant role (P) because the view handles payroll information.

Frequently asked questions

Is it possible to receive an email notification about a rejected earning payment report?

Yes, it is. You can choose from your communication settings on a company-specific basis whether you want to receive notifications about rejected earning payment reports.

From the Netvisor homepage, you can check the Income Register widget for company-specific notes related to earning payment reports.

Why does the earning payment report not pass from Netvisor to the Income Register when I try to send a new corrected notification?

Check if the notification has already been edited in the Income Register's electronic service. The notification can no longer be corrected from Netvisor if it has been edited directly from the Income Register. See the section "Income Register electronic service" in this guide.

Where can I check the reason for the rejection of the earning payment report?

Check the error message visible in the earning payment report preview in Netvisor. If the reason for rejection is not clear from the error message, please contact the Income Register first to determine the reason for rejection.

How do I correct the earning payment report?

Correct the earning payment report information according to the Income Register's instructions either with a replacement notification or by invalidating the notification and sending the corrected earning payment report in place of the original notification.

Where can I check the sender and version of the earning payment report?

On the Earning payment reports page, you can select "Show report", where you can view the report information. Immediately in the top menu, there is a section "Notification type/version", which shows the sender and time of the original notification. If multiple versions of the notification have been sent, it is possible to view the different versions and notification statuses from the dropdown menu.

I have sent the earning payment report invalidation and it is in status "Sent...". How long does it take for it to pass to the Income Register?

Wait until the earning payment report status changes from "Sent..." to "In the Income Register". After this, the invalidation has passed to the Income Register. The sending is not real-time, but notifications have passed to the Income Register on the same day. See more details in the guide: Correcting the payslip

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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